Frequently Asked Questions

What do I need to get into Song Hong business lounge?

You must do the following steps:

- Buy tickets directly at Song Hong Lounge or through the website

- Present to the reception e-tickets which are sent via email (on smartphone, printed on paper ...), boarding pass and passport (if needed)

My ticket is economy class, can I get into Song Hong business lounge?

All passengers can buy tickets to use the services of the Song Hong business lounge

I have bought a ticket but I can not use the lounge service, can I get a refund?

We are sorry that you can not use the service, but you will not be refunded

I paid but I did not receive e-ticket via email

Please check that your email is correct. If the email is correct, please check your spam folder or send us an email:

When can I get into the Song Hong business lounge?

You can enter the lounge 3 hours before the time on your boarding pass

My children are under 5 years old, will they get free tickets to Song Hong lounge?

Yes, Song Hong business lounge is free for children under 5 years old

Can I leave and return to the Song Hong Lounge after shopping?

Yes, you can continue to use the lounge after shopping

Does Song Hong lounge serve vegetarian food?

You can be assured, our lounge has a vegetarian menu

How much does it cost to enter Song Hong business lounge?

- International: $30/3 hours consecutively

- Domestic: VND 350,000/3 hours consecutively

- Children pricing policy:

Children under 05 years old: free of charge

Children above 12 years old: charged as the adult

Children from 05 years old to 12 years old: 50% of the adult rate per child