Frequently Asked Questions

What do I need to get into Song Hong business lounge?
Reply:

You must do the following steps:

- Buy tickets directly at Song Hong Lounge or through the website SongHongLounge.com.vn

- Present to the reception e-tickets which are sent via email (on smartphone, printed on paper ...), boarding pass and passport (if needed)

My ticket is economy class, can I get into Song Hong business lounge?
Reply:

All passengers can buy tickets to use the services of the Song Hong business lounge

I have bought a ticket but I can not use the lounge service, can I get a refund?
Reply:

We are sorry that you can not use the service, but you will not be refunded

I paid but I did not receive e-ticket via email
Reply:

Please check that your email is correct. If the email is correct, please check your spam folder or send us an email: info@songhonglounge.com.vn

When can I get into the Song Hong business lounge?
Reply:

You can enter the lounge 3 hours before the time on your boarding pass

My children are under 5 years old, will they get free tickets to Song Hong lounge?
Reply:

Yes, Song Hong business lounge is free for children under 5 years old

Can I leave and return to the Song Hong Lounge after shopping?
Reply:

Yes, you can continue to use the lounge after shopping

Does Song Hong lounge serve vegetarian food?
Reply:

You can be assured, our lounge has a vegetarian menu

How much does it cost to enter Song Hong business lounge?
Reply:

- International: $30/3 hours consecutively

- Domestic: VND 350,000/3 hours consecutively

- Children pricing policy:

Children under 05 years old: free of charge

Children above 12 years old: charged as the adult

Children from 05 years old to 12 years old: 50% of the adult rate per child