What do I need to get into Song Hong business lounge?
Reply:
You must do the following steps:
- Buy tickets directly at Song Hong Lounge or through the website SongHongLounge.com.vn
- Present to the reception e-tickets which are sent via email (on smartphone, printed on paper ...), boarding pass and passport (if needed)
My ticket is economy class, can I get into Song Hong business lounge?
Reply:
All passengers can buy tickets to use the services of the Song Hong business lounge
I have bought a ticket but I can not use the lounge service, can I get a refund?
Reply:
We are sorry that you can not use the service, but you will not be refunded
I paid but I did not receive e-ticket via email
Reply:
Please check that your email is correct. If the email is correct, please check your spam folder or send us an email: info@songhonglounge.com.vn
When can I get into the Song Hong business lounge?
Reply:
You can enter the lounge 3 hours before the time on your boarding pass
My children are under 5 years old, will they get free tickets to Song Hong lounge?
Reply:
Yes, Song Hong business lounge is free for children under 5 years old
Can I leave and return to the Song Hong Lounge after shopping?
Reply:
Yes, you can continue to use the lounge after shopping
Does Song Hong lounge serve vegetarian food?
Reply:
You can be assured, our lounge has a vegetarian menu
How much does it cost to enter Song Hong business lounge?
Reply:
- International: $30/3 hours consecutively
- Domestic: VND 350,000/3 hours consecutively
- Children pricing policy:
Children under 05 years old: free of charge
Children above 12 years old: charged as the adult
Children from 05 years old to 12 years old: 50% of the adult rate per child